Refund Policies

        It is our goal to help you reach your goals with us. We feel it is very important that you are pre-qualified to ensure you are able to engage in physical and potentially dangerous activities. We also want you to know EVERYTHING upfront so there are no surprises. We hear many complaints about dive centers' hidden costs and that's why people come to us. An amazing amount of our students come from word of mouth referrals. Also when a parent we certified then brings their kids to us for certification, there is no better complement!

         Please read this carefully and as always feel free to contact us if you have any concerns or questions.

Class Refund Policy

    When enrolling in any of our scuba programs you will always be pre-qualified. It is important that you are physically and psychologically fit to dive safely and know how to swim. Once we are satisfied of that, you can then enroll in a scuba program. Once enrolled you have 72 hours to withdraw from the class and be eligible for a refund of your tuition less a  registration fee. Beyond 72 hours any refunds are at the sole discretion of Capt Saam's SCUBA School. Additionally if you fail to show up for class or fail either the academic, confined water, or openwater portions of the program you will not be eligible to receive any refund. However, in the event of a medical or family issue or are called to military duty refunds will be considered.

    If you are not comfortable or have any difficulties in the confined water we are happy to work with you but any additional training will be at the expense of the student. These fees will be based on how many additional sessions are required and will cover equipment, facility, and the instructor.
    Prior to any issued refunds all training materials must be returned in the same conditions as issued. The cost for damaged or missing video/audio media kit is $50. The cost for the book kit if not in new condition is $65. These charges will be deducted from any refund under consideration.

    All refunds must be requested in writing.

    At Capt Saam's SCUBA School it is our mission to train and certify comfortable, confident, and skillful SCUBA divers. We truly believe that there are three fundamental elements that make up a qualified diver. These elements are knowledge, skill, and equipment. Equipment should fit properly and be truly functional for its intended use. We strongly believe that a person should make educated choices when selecting dive gear and may ultimately find that it is not best suited for the diver's needs. This is why we will take back  gear with all of it's original packaging and documentation and the gear must not been damaged in any way. The return must be made within thirty days of purchase and be accompanied by the original sales slip and credit card slip if applicable. This will be exchanged for a store credit in the full amount of the purchase price or refunded less a 20 percent restocking fee that is applied. Store credit is then good for ninety days. This policy excludes special orders.

Travel Refund Policy

When enrolling in any of our scuba travel programs you will always need to pay a nonrefundable deposit before your airline reservation is made. Your deposit will be taken ONLY in the form of a credit card. This card will be used for the rest of your trip payments and any expenses incurred during the trip such as optional dives, nitrox upgrades, airport expenses, and other travel expenses.  All trip payments are nonrefundable. It is important that you understand that once inside thirty days of the departure date the airfares may dramatically go up. Once we are satisfied we can secure your airfare for a 'reasonable price' we will purchase your seat. Two weeks prior to the trip date the balance of the trip will be charged to your credit card. The trip must be paid in full prior to departure.

In the event your trip is canceled due to weather or other circumstances beyond our control your trip fees can be applied towards a future trip.

If you cancel out of the trip all fees may forfeited. In the event of a medical or family issue or are called to military duty partial refunds may be issued. All refunds must be requested in writing to be considered.